77abc calm's Privacy Policy
This document fully describes how your personal information is collected, stored, and kept secure.
1. Introduction and Scope
77abc calm is an online gaming and betting platform operated for users in Bangladesh. When you visit our website, create an account, or use any of our services, we collect certain information about you. The purpose of this privacy policy is to clearly inform you what that information is, how it is collected, what it is used for, and what steps we take to protect it.
This policy applies to all digital services of 77abc calm — including the main website, mobile application, and customer support channels. Our platform is intended for individuals aged 21 and above. We do not knowingly collect information from minors.
2. What Information We Collect
2.1 Information Provided at Registration
When creating an account, you provide the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred username and password
2.2 Transaction Information
Deposits and withdrawals on our platform are made using mobile banking services — bKash, Nagad, and Rocket. The date, amount, and reference number of these transactions are stored in our system. However, we never store your mobile banking PIN or full account details.
2.3 Automatically Collected Information
Certain information is automatically collected on a technical basis while you browse the site:
- IP address and device type
- Browser type and version
- Time of access and pages visited
- Cookies and session data
2.4 Information Provided Through Customer Support
When you contact us via 24/7 live chat or email, the content of that conversation may be recorded — for service improvement and dispute resolution purposes.
3. Purpose of Using Information
77abc calm uses your information only for the following purposes:
- Account creation, management, and verification
- Processing deposits and withdrawals
- Providing bonuses, promotions, and VIP benefits
- Ensuring customer support services
- Preventing fraud, account hacking, and unauthorized access
- Analyzing and improving site performance
- Meeting legal obligations
- Implementing responsible gaming policies
We do not sell your information to third parties or share it with any advertisers. In line with our Responsible Gaming Policy, we analyze user behavior to identify potentially harmful gaming patterns.
4. Cookie Policy
The 77abc calm website uses cookies. Cookies are small text files that your browser saves at the site's direction. They help remember your login status, customize the site to your preferences, and improve the user experience.
4.1 Types of Cookies
- Essential Cookies: Required for the basic functioning of the site, such as session management.
- Functional Cookies: Store your language preferences and login details.
- Analytics Cookies: Used to understand how the site is being used.
You can disable cookies at any time from your browser settings. However, doing so may cause some features of the site to not work properly.
5. Data Security Measures
Protecting your information is our top priority. 77abc calm takes the following technical and organizational measures:
- SSL/TLS Encryption — all data transmission is completed through encrypted connections.
- Strong password hashing — your password is not stored directly.
- Two-factor verification (OTP) — an additional layer of security for logins and financial transactions.
- Regular security audits and system reviews.
- Limited staff access — only authorized staff can access user information.
- Automatic detection and blocking of suspicious login attempts.
That said, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but complete invulnerability cannot be guaranteed.
6. Sharing Information with Third Parties
77abc calm may share information with third parties in specific circumstances. However, this is never for commercial purposes.
6.1 Service Providers
Technology and service companies that assist in operating our platform — such as payment processors and hosting providers — may access limited necessary information. They operate under strict confidentiality agreements.
6.2 Legal Obligations
Information may be provided to relevant authorities in the event of a court order or legal requirement.
6.3 Game Studios
Game developers such as Pragmatic Play, PG Soft, JILI, Evolution, or Spribe may access specific session data for the technical operation of their games. This data is not personally identifiable.
7. Data Retention Period
We retain your information for the entire duration your account remains active. Even after an account is closed, certain information may be kept for the period required by applicable law for legal, financial, and audit purposes.
Information that is no longer needed is securely deleted or anonymized before being retained.
8. User Rights
Every registered user of 77abc calm has the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Deletion: You may request deletion of your information in certain circumstances — however, if legal obligations exist, complete deletion may not be possible.
- Opt Out of Marketing Communications: You have the option to stop receiving promotional messages.
- Data Portability: You may request to receive your own information in a standard format.
To exercise these rights, contact us via 24/7 live chat or email. Our support team assists in both Bengali and English. You can also visit our FAQ section for answers to common questions.
9. Protection of Minors
77abc calm strictly does not apply to anyone under the age of 21. We do not knowingly collect or process personal information from minors. Age verification at the time of registration is mandatory.
If we have reason to believe a user does not meet the age requirement, their account will be immediately suspended and the relevant information will be deleted.
10. Changes to Policy
77abc calm may update this privacy policy from time to time. The new policy will be published on this page and the "Last Updated" date will change. For significant changes, we will notify you by email or account notification.
Continued use of the site after a change is considered acceptance of the new policy. It is therefore advised to review this page regularly.
11. Contact Us
If you have any questions, complaints, or requests regarding this privacy policy, contact us through the following:
- Live Chat: Via the chat button at the bottom right of the site, 24 hours a day, 7 days a week.
- Email: [email protected]
Our team provides support in both Bengali and English. To learn more about 77abc calm, visit our About Us page.